The Common Services Centres (CSC) initiative is a pivotal part of India’s National e-Governance Plan (NeGP), which was approved in September 2006 by the Government of India. CSCs are designed to deliver a broad array of government and business services to rural citizens in a transparent, accessible, and affordable manner. By building a physical ICT-enabled service delivery infrastructure, CSCs have successfully connected rural communities to essential e-services previously out of reach for millions of Indians. With the launch of CSC 2.0 in 2015 as part of the Digital India campaign, the initiative has seen significant expansion, scaling up to serve 2.50 lakh Gram Panchayats (GPs) across India. The aim of CSC 2.0 is to provide citizen-centric services, bridging the digital divide in rural areas while enhancing the availability of government services at the grassroots level. Implemented by the CSC e-Governance Services India Limited (a Special Purpose Vehicle—SPV), the CSC framework relies on a self-sustaining entrepreneurship model primarily operated by village-level entrepreneurs (VLEs). These VLEs are the driving force behind the successful operation and management of the CSCs.