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eTaal (Electronic Transaction Aggregation & Analysis Layer) is a significant initiative by the Government of India that provides a real-time, aggregated view of the volume of electronic transactions (e-transactions) occurring across various e-governance applications deployed by central, state, and local governments in India. As part of the broader Digital India initiative, eTaal serves as an electronic dashboard that enables the monitoring and analysis of e-services, offering a transparent and data-driven approach to evaluating the performance and reach of these services. Launched with the core principle, “You can MANAGE effectively what you can MEASURE,” eTaal ensures that government agencies have access to reliable data on electronic transactions, helping them manage e-services more efficiently. The platform tracks end-to-end electronic transactions as a critical indicator for measuring the performance of Government-to-Citizen (G2C), Government-to-Business (G2B), and Business-to-Citizen (B2C) e-services.
Looking at e-transactions, there has been a remarkable increase from 452 crore (4.52 billion) transactions in 2014-15 to 77,505 crore (775.05 billion) in 2023-24. This represents an astounding growth of about 17,047% over nine years. The growth has been consistently exponential, with each year seeing a significant jump from the previous one. The most substantial year-over-year increase occurred between 2022-23 and 2023-24, with an addition of 25,271 crore transactions. On the eServices front, there has been steady but moderate growth. Starting from 2,641 services in 2014-15, the number has increased to 4,276 in 2023-24, showing an overall growth of about 62%. This suggests a continuous expansion of the types of services being digitized and made available electronically to citizens. The stark difference in growth rates between eTransactions and eServices is noteworthy. While the number of services has less than doubled, the volume of transactions has increased by over 170 times. This indicates a massive uptake in the usage of existing digital services rather than just an expansion of service types. It suggests that citizens are increasingly adopting and frequently using digital platforms for government services. The data also reveals the accelerating pace of digital adoption. In the initial years (2014-15 to 2016-17), the growth in e-transactions was significant but not as dramatic as in later years. However, from 2017-18 onwards, there’s a marked acceleration in the number of e-transactions, possibly indicating increased digital literacy, improved infrastructure, and greater trust in digital platforms among the population. This trend aligns with various digital initiatives launched by the Indian government, such as Digital India, which aims to transform India into a digitally empowered society and knowledge economy. The substantial increase in digital transactions also likely reflects the push towards digital payments, especially post-demonetization in 2016.
In conclusion, the data demonstrates India’s rapid and successful transition towards a digital ecosystem for government services. The exponential growth in eTransactions, coupled with a steady increase in eServices, indicates a transformative shift in how citizens interact with government services, pointing towards increased efficiency, transparency, and accessibility in governance.
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